In a recent incident in Shangyu District, Ms. Qian visited an optical shop on the pedestrian street to update her eyeglass frame and have her lenses cleaned. However, after the service, she noticed a noticeable color difference in the lenses, which led her to file a complaint with the store. Unfortunately, her request was denied by the merchant. After the local market supervision department intervened, the issue was investigated, and the truth behind the lens discoloration was revealed. Although Ms. Qian ultimately withdrew her claim, she expressed a desire to remove the new frame.
According to Ms. Qian, she had previously purchased a pair of glasses at another optical shop in the district. After wearing them for some time, she felt that the frames—whether in style or color—did not suit her preferences. Recently, she visited another optical shop on Shangyu Pedestrian Street, where a salesperson recommended a new frame. After some negotiation, she agreed to purchase it for 340 yuan.
The shop then fitted her with the new frame and cleaned the lenses. However, this seemingly simple service led to an unexpected dispute. Upon wearing the new glasses, Ms. Qian noticed a significant color difference in the lenses, which affected her appearance. She believed the staff had made an error during the cleaning process and requested compensation.
Mr. Kong, the manager of the shop, disagreed. He claimed that the color difference was not due to their actions but rather because the original frame did not highlight the issue as much. He also stated that the lenses were not sourced from their store, so they were not responsible for the discoloration.
As the two sides could not reach an agreement, Ms. Qian decided to escalate the matter to the local market supervision authority. The authorities conducted an investigation and concluded that Ms. Qian’s current claim lacked sufficient evidence. They advised her to contact the original supplier for resolution.
With the help of the market supervisors, Ms. Qian eventually gave up her demand for compensation. However, she still wanted the new frame removed, as she believed the color difference made it unsuitable. Under the coordination of the authorities, the shop finally agreed to remove the frame.
According to Ms. Qian, she is now reflecting on the entire experience and has taken steps to address the issue with the lenses. This case highlights the importance of clear communication and transparency in customer service, especially in the optical industry.
This story is reported by China Optical Frame Trading Network. For more information, feel free to explore our platform for a free trial.
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