Well-known packaging and printing enterprise quality management methods

How to strengthen the quality management of printing enterprises, how to stand in an invincible position in the fierce market competition is a problem that every printing enterprise has to consider. So how do companies strengthen quality management? We introduce the quality management methods of several well-known packaging and printing companies.

Qingdao Jiali: Data Management of Product Quality

The main business of Qingdao Jiali is flexographic printing corrugated boxes. According to Mr. Luo, e-commerce in the quality management process, maintaining color consistency is very important for corrugated box printing. Qingdao Jiali has encountered customer complaints before because the printing colors of corrugated boxes of different batches and the same variety are inconsistent. After investigation, the quality management personnel found that the production personnel used the same proof sample when printing different batches of corrugated boxes, and the sample inks were oxidized due to the storage time, resulting in color changes. The color of the second time is very different.

For this reason, when Qingdao Jiali makes a sample with the customer, it will make 50 or 60 samples to let the customer sign the packaging materials together, then leave a few for the customer, leave some for themselves, and in the dedicated sample room. The sample box is protected from light and moisture (wrapped in plastic film).

In order to achieve consistent printing color of the same batch of products, the production personnel replace the control sample box at least once a month. And keep a part of the sample at each production for the next production reference DTP, to ensure the consistency of the color of different batches of print.

Mr. Luo believes that there will be some contradictions between quality management personnel and production personnel. Because for the production staff, not only the printing quality, but also the production efficiency and delivery date. When there are more orders, the production speed will increase and the quality will be reduced. In this case, quality management personnel need to have a better overall awareness. Quality requirements are important, but they must also consider the problems in actual production. Similarly, production personnel should understand the difficulties of quality management personnel. However, this kind of mutual understanding is still difficult to avoid the occurrence of mutual "skinning" between departments, so the company will number each carton product. If you encounter customer complaint quality problems, you can find out who the product is based on the number. Do, which machine does, implement the system of responsibility to people.

Qingdao Jiali strictly follows the ISO9000 quality management system, and has formulated quality awards and penalties in accordance with the special requirements of customers, so as to be linked to the economy. However, Mr. Luo believes that the purpose of doing this is not to punish employees, but to exert a pressure on them, a pressure to ensure product quality awareness at all times.

In order to prevent the phenomenon of “skinning”, Qingdao Jiali has also achieved data management of product quality. Every day, production personnel and quality management personnel are convened to hold production meetings, quality management personnel are all present, and the quality problems appearing in the workshops are listed in the company, and records are made to form data management. In addition, the company's quality management personnel are directly extracted from the workshop, generally have more than two or three years of production experience, to understand the product. Dealing with problems will make every department convinced.

Mr. Luo also told us a small experience. Because printing companies generally use the document system, some employees only pay attention to speed and neglect product quality. Therefore, in the inspection process, the quality management department will specify the inspection time according to the production report, so that the quality Managers focus on checking product quality, not on quantity.

From the company's point of view, the quality inspectors are not "police", but "nanny", is a high-quality "nanny." If the product quality, customer complaints and employee wages are bundled together, the quality inspectors can actively participate in the production.

Chengdu Jiuxing: Quality inspectors are nannies instead of police

Chengdu JiuXing is a packaging and printing enterprise specializing in the production of folding carton. Since 1997, it has implemented the ISO9000 quality management system. In 1998, it has passed the certification and has been implementing quality management and control in accordance with the quality management system and actual production. During this period, the company's emphasis on quality control and quality management is also increasing, and more and more professional.

For quality inspectors, some people think that they are "policemen". Mr. Liu has his own unique opinions. He thinks that from the perspective of the company, the quality inspectors are not "policemen" but "nanny", which is a high-quality "Nanny". By bundling product quality, customer complaints and employee salaries, quality inspectors can actively participate in production. Instead of waiting for inspection problems, they participate in production to find problems, so that quality inspectors can In-depth quality inspections and measures to make the quality more stable, because from a company perspective, the concern is the result. Therefore, the quality inspectors are not "policemen", but the "nanny" who is in every possible way.

As a "nanny", the quality inspection staff's concern for customers is also meticulous. After the customer complains, go check and find the real reason. Mr. Liu gave us a vivid example. When I was doing the medicine packaging box, the quality of the packaging box was unstable due to the small amount of production. Since the customer (pharmaceutical factory) has used the automatic packaging machine, the requirements for the medicine packaging box are relatively high, but the medicine packaging box can not be well adapted to the automatic packaging machine, so the quality control personnel of Jiuxing directly go to the customer's drug production site. The investigation found that the medicine packaging box could not be well adapted to the crux of the automatic packaging machine, and the design and process of the packaging box were changed to solve the problem that the medicine packaging box could not be on the automatic packaging line.

The quality of the product is designed, not detected. We require the quality inspectors to be rigorous and meticulous in the process arrangement and planning of the production order.

"Product quality is designed" is a slogan of Chengdu Jiuxing Quality Inspection Department. Mr. Liu asked quality inspection personnel to be rigorous and meticulous in the process arrangement and planning of production orders. Because the quality of many products has a lot to do with design. Mr. Liu also believes that as a qualified quality inspector, the following points must be met.

(1) Strong professional quality, very understanding of the printing industry .

(2) Strict and meticulous, truly find the needs of customers, all for the sake of customers.

(3) Be patient, especially for discerning customers.

(4) To be fair, whether it is for internal employees or customers, we must have a realistic attitude, in order to win the trust of employees and the respect of customers.

(5) In the face of crisis, we must have psychological preparation for prejudging, have good resilience, and solve problems quickly according to our own analysis and judgment.

In addition, quality inspectors should also focus on preventing quality problems. Jiu Xing has a morning meeting system every day. When the two classes are handed over, the quality problems of the class are stated and the solutions are solved. The quality supervisors will comment on them, make a record, and try to improve the quality of the products. Printing quality control can be said to be very difficult, especially in packaging and printing. At present, packaging and printing products are all-inclusive, the substrate is widely selected, and the processing forms are various, which brings inconvenience to the control of product quality. However, the control of the quality of packaging and printing products is not a method.

Mr. Wang specifically discussed the views on the quality control of packaging printing from the following aspects.

(1) Do a good job in the design and production process of packaging products

The packaging product has a wide choice of printing surface, various printing methods, and complicated processing technology. Therefore, there are many constraints in design, which brings certain difficulties to the design. Under normal circumstances, product design is directly related to the quality of printing and subsequent processing. Therefore, before the design, the process analysis system of packaging products should be established, and the process personnel and graphic designers should be brought together to formulate the process requirements of the products. Do a good job of the process layout, so as to provide a useful reference for the design of the product, try to overcome the shortcomings in each process in the design, and fully consider these constraints in the process scheduling to achieve the best layout plan, and then reduce the follow-up The difficulty of processing to ensure the quality of the product.