　 [Reuters] Chinese and foreign toy Ms. Yao yesterday very depressed, just three years old son to buy only electric toy dog, did not expect to play less than a week and it broke. What made her most depressed was that she went to the shop where she bought it and repaired it. She said that she only sold it for repairs. "It’s nearly 600 yuan. If it’s so bad, it’s not too much, and the cost is too high.â€
Parents: Toys into disposable items
Many parents like Ms. Yao have encountered it. They can buy and play but can't repair it. Many parents have lamented that they can't afford it.
There is no such thing. Ms. Huang, a member of the public, also called the 12315 hotline to complain about the after-sales problem. Ms. Huang said that she bought a plastic gyro at a booth in the urban industrial mall on the day before New Year's Day and spent 50 yuan, but the child only played a plastic shaft in the middle of the gyro and cracked. Ms. Huang took it back to negotiate with the merchant and asked for a refund or repair, which was also rejected. "The 50 yuan toy can only be played once, too much to play, it is a one-off."
During the interview, the reporter found that many citizens suggested that toys can be included in the three bags, and hope that manufacturers can set up after-sales service points, so that damaged toys can be repaired. "Now the toys are more and more expensive, if one or two parts are bad. It can't be used, it's a pity."
Merchant: just sell it regardless of repair
Yesterday morning, the reporter visited several shopping malls in the city and saw a variety of toys on the shelves. Most of them were electric toys that could be audible and remotely controlled. The price ranged from tens to hundreds or even thousands. Yuan does not wait. The reporter picked up some of the higher-priced toys and found that there were manufacturers, instructions for use, and 3C compulsory certification on the outer packaging of these toys, but there was no mention of warranty or after-sales service issues.
As for whether the toy is broken or not, the reporter consulted some sales personnel, and the answers were the same: no repair. "When the toy is sold, it has been tried on the spot. If you have no problem, you can buy it. If you break it, it will not be our problem." A salesperson said that if you really want to repair it, you should contact the manufacturer yourself. . The salesperson said that the toy does not enjoy the three bags, so once sold, it will not be returned or repaired. "We have no technicians and no parts."
Subsequently, the reporter visited the industrial mall and the new farmer's market. "These toys are not expensive. Even those who are cheap, they only sell for a dozen or twenty yuan. Even if they can repair, it is not cost-effective." Hearing the reporter to repair the toys, he would like to persuade the reporters.
Manufacturer: Can repair, but conditional
So, is the toy really broken and can't be repaired? In the interview, the reporter found that this score is several cases.
First of all, is it a well-known brand. In the interview, the reporter learned that relatively speaking, the after-sales service of well-known brands is relatively in place. Although many brands also do not set up after-sales service points, they will accept the customer's maintenance requirements. However, it is more troublesome for the customer to send the toy to the manufacturer himself.
Second, there are certain maintenance requirements. Guangdong Aobei toy manager Luo told reporters that if the toy has problems within one month after purchase, and can provide relevant shopping receipts, the manufacturer will help free maintenance, but the postage has to be paid by the consumers themselves, "but if it exceeds For a month, or no shopping receipts, the postage or maintenance costs must be paid out by the customer."
Industry and Commerce: Toys have no three bags, buy carefully
Toy repair is difficult, what should I do? In this regard, Chen Zhihui, deputy director of the Consumer Protection Bureau of the Municipal Administration for Industry and Commerce, believes that the state has relevant policies on the safety requirements for children's toys , but there is no regulation on the quality of the "three guarantees". Moreover, plastic toys themselves are prone to cracking and breaking, whether it is broken or quality problems, it is more difficult to define.
Chen Zhihui said that the current children's toy market is indeed quite chaotic. According to a random inspection of the urban toy market by the bureau last year, 40% of children's toys were unqualified. In this regard, he believes that what consumers can do now is to try to choose 3C compulsory certification toys, avoid buying "three no" products, especially electric toys and mechanical toys, it is best to go to the regular shopping mall to buy, understand at the time of purchase Know the repair conditions promised by the manufacturer and keep the purchase vouchers properly.
However, Chen Zhihui also said that although there is no specific regulation on the sale of toys, if consumers find that the toys they purchase belong to the “three no†products, or if they do not have 3C certification, they can report to the industrial and commercial departments, and the industrial and commercial departments can also do this. deal with. 
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