In general, our quality management is mainly for internal, at most extended to our outsourcers, suppliers. The author believes that this is not enough, or that we have forgotten the most crucial part - the customer.
The entire structure of the enterprise is to serve the customer, and the quality is no exception. Therefore, the customer is the starting point of our quality management. Without integrating the communication with the customer into the quality and effective management vision, how can we ensure that our quality direction is right at the beginning?
Customer flow -
Putting customer needs into the vision of quality management
The key to printing quality lies in effectively monitoring the communication between the company and its customers, the relevant departments within the company, and the processes.
The first is the communication between the company and its customers. After entering the digital printing era, the prepress production stage is basically achieved through computer typesetting software, binding design software, and laser photocopying system. Taking the printing of books and periodicals as an example, the vast majority of publishing houses are equipped with a relatively complete electronic publishing system. Is it possible to apply printing to book editions, artwork electronic documents, or films processed by publishing houses? Is the framing method and processing technology required for publishing and editing achieved? If communication is not done well, the problem of communication will bring many problems to the subsequent printing process. In particular, it is not until the end of the post-press processing that the inborn defect in the design is discovered, or that the problem occurs after the finished book arrives in the hands of the reader. This will not only bring about irreparable damage to the publisher, but also a loss for the printing company. Although the direct economic loss may be borne by the publisher (because it is a design defect), the publisher will not be able to promptly discover and communicate with the client to prevent the occurrence of this result due to the lack of professionalism of the printing factory. Refused future cooperation. Due to the convenience of computer design and the novelty of market competition, the artistic effects pursued by editors may deviate from the printing and processing technology; the printing “wait for the rice†and the clerk will provide everything “home†from the manuscript to the manuscript. Service, editing less to the scene; new technologies, new materials, with each passing day, the adaptability in processing needs to explore, test; moreover, because the printing plant is relatively downstream for the customer, it makes the full communication with the customer beforehand. It is particularly important.
Followed by the communication between different departments within the company and the processes. Before and after the production of print production is very strong, must start from prepress, we must carry out the overall design process, especially some products that require the use of special processing technology, but also need to pay attention to meet the production requirements of each process. Such as hot stamping, die-cutting products, how to arrange, how to arrange printing mouthwash, local UV product printing, glazing, what to pay attention to, etc., must be considered in advance, and the process before and after the process can communicate, coordinate and coordinate. In case of new process or unstable factors, necessary tests should also be conducted, and corresponding preventive measures should be formulated in advance.
Raw materials -
Quality directly determines the quality of prints
Tong Ren Tang stresses that "though taste will not dare to reduce material resources," McDonald's began to standardize on the production of raw materials, all without hesitation on the raw materials, and spent all their thoughts. Printing raw materials include printing and binding materials and auxiliary materials such as film, plate, paper, ink, blanket, hot melt adhesive, fountain solution, and UV oil. Among them, paper, ink, UV oil, hot melt adhesive, etc. directly constitute a printed product, its quality will directly determine the quality of the printed matter, and other accessories involved in a certain part of the printing process will also have an important impact on the quality of the printed matter. Various printing products have different requirements for printing effects. Some printing products require brilliant colors, while others require soft colors. Some products need to be exposed outdoors for a long time. When choosing ink or paper, the lightfastness will be Is a performance index that requires special attention; offset printing printing different types of products, the requirements for the hardness of the blanket is not the same; for different paper, season, hot melt adhesives have different models and characteristics, should be targeted Make choices. At the same time, we must pay attention to the storage of raw and auxiliary materials. Like paper storage, many enterprises’ paper library temperature and humidity control and dust prevention measures do not meet the requirements. Some of them even store in the open air. There is no control over temperature, humidity, dust, etc. to ensure and improve the quality of printing and binding. In order to reduce paper consumption and bring about adverse effects, priority should be given to making paper storage conditions meet the requirements.
In addition, some chemical materials (such as various plastics, films, films, inks, UV oils, blankets, etc.) must also meet the storage requirements of their provisions, but also to ensure the storage conditions of the product. Many printing companies have not paid enough attention to this point, and some are even stored on the side of the aisle, which not only affects the smooth flow of the channel, but also has an adverse effect on the quality of the processing of the next process, and may also be a safety and fire hazard.
In fact, the direct and indirect economic losses brought about by this aspect are far greater than the construction of a high-standard paper bank and a storage area for sequential products. However, because this loss is distributed in many aspects, no one has conducted a special analysis on this subject, and everyone is used to it.
Many printing companies do not pay much attention to the hanging and humidity treatment of offset paper. It seems that this is a complicated procedure. In fact, due to poor printability of offset paper, if printed directly on the machine, it will seriously affect the accuracy of overprinting products, and even wrinkles, ghosting, inconsistent ink and other failures. After hanging and drying, humidity treatment can be used to blow clean the paper ash and paper in the paper to reduce the number of pauses in cleaning blankets and feeders, and to stabilize the moisture content in the printing process. , Reduce paper distortion, increase production efficiency, reduce waste loss, improve printing quality.
The author proposes that qualified printing companies deal with instrument testing of major raw and auxiliary materials, especially in the data and standardization work. If this loop is missing, many of the necessary data will only be based on the supplier's product description. If there is any deviation between the product performance indication and the actual product or the quality stability of the product, the printing company will not be able to discover and take timely measures.
operator--
Directly left and right printing process
The author believes that the operator directly influences the whole process of the printing process. All other factors also act on the final printed product through the operator. The operator's sense of quality, ability, and diligence will directly affect product quality. Therefore, the operator has a strong sense of quality and responsibility, has appropriate operational capabilities, has the quality of diligence, is the basic responsibility of managers.
The formation and strengthening of quality consciousness depends on a suitable quality environment and a fair and equitable distribution system. First, operators must have a consistent quality concept. If the management team does not have a consensus on the quality, the business undertaking, production scheduling, quality management department, and production workshop manager each sway; the top management business concept oscillates, the business ignores quality for a long time, only pursuing delivery, business is affected Only thinking about quality; for the distribution of only focusing on production, regardless of quality, or the proportion of quality and employee pay inconsistent, in this case, it is impossible to cultivate a consistent strong sense of quality in the operator. Secondly, quality awareness education should be combined with the study of quality standards, the summarization and promotion of advanced applicable operating standards, the application of applicable equipment, detectors, and the use of techniques. Do not emphasize quality awareness emptyly, and do not ignore the reasons. The problem only knows heavy penalties. Third, quality awareness education should be combined with the improvement of the enterprise quality system, the improvement of the quality management system, and the operation of the quality management mechanism.
In summary, the printing quality involves many aspects, such as timely communication in all aspects, equipment, technology, process, process management, scientific and rational scheduling, quality management system construction, quality site management, production environment, suitable testing instruments, means And analysis methods, etc., must be taken seriously for each link, and our print quality can be greatly improved.
The entire structure of the enterprise is to serve the customer, and the quality is no exception. Therefore, the customer is the starting point of our quality management. Without integrating the communication with the customer into the quality and effective management vision, how can we ensure that our quality direction is right at the beginning?
Customer flow -
Putting customer needs into the vision of quality management
The key to printing quality lies in effectively monitoring the communication between the company and its customers, the relevant departments within the company, and the processes.
The first is the communication between the company and its customers. After entering the digital printing era, the prepress production stage is basically achieved through computer typesetting software, binding design software, and laser photocopying system. Taking the printing of books and periodicals as an example, the vast majority of publishing houses are equipped with a relatively complete electronic publishing system. Is it possible to apply printing to book editions, artwork electronic documents, or films processed by publishing houses? Is the framing method and processing technology required for publishing and editing achieved? If communication is not done well, the problem of communication will bring many problems to the subsequent printing process. In particular, it is not until the end of the post-press processing that the inborn defect in the design is discovered, or that the problem occurs after the finished book arrives in the hands of the reader. This will not only bring about irreparable damage to the publisher, but also a loss for the printing company. Although the direct economic loss may be borne by the publisher (because it is a design defect), the publisher will not be able to promptly discover and communicate with the client to prevent the occurrence of this result due to the lack of professionalism of the printing factory. Refused future cooperation. Due to the convenience of computer design and the novelty of market competition, the artistic effects pursued by editors may deviate from the printing and processing technology; the printing “wait for the rice†and the clerk will provide everything “home†from the manuscript to the manuscript. Service, editing less to the scene; new technologies, new materials, with each passing day, the adaptability in processing needs to explore, test; moreover, because the printing plant is relatively downstream for the customer, it makes the full communication with the customer beforehand. It is particularly important.
Followed by the communication between different departments within the company and the processes. Before and after the production of print production is very strong, must start from prepress, we must carry out the overall design process, especially some products that require the use of special processing technology, but also need to pay attention to meet the production requirements of each process. Such as hot stamping, die-cutting products, how to arrange, how to arrange printing mouthwash, local UV product printing, glazing, what to pay attention to, etc., must be considered in advance, and the process before and after the process can communicate, coordinate and coordinate. In case of new process or unstable factors, necessary tests should also be conducted, and corresponding preventive measures should be formulated in advance.
Raw materials -
Quality directly determines the quality of prints
Tong Ren Tang stresses that "though taste will not dare to reduce material resources," McDonald's began to standardize on the production of raw materials, all without hesitation on the raw materials, and spent all their thoughts. Printing raw materials include printing and binding materials and auxiliary materials such as film, plate, paper, ink, blanket, hot melt adhesive, fountain solution, and UV oil. Among them, paper, ink, UV oil, hot melt adhesive, etc. directly constitute a printed product, its quality will directly determine the quality of the printed matter, and other accessories involved in a certain part of the printing process will also have an important impact on the quality of the printed matter. Various printing products have different requirements for printing effects. Some printing products require brilliant colors, while others require soft colors. Some products need to be exposed outdoors for a long time. When choosing ink or paper, the lightfastness will be Is a performance index that requires special attention; offset printing printing different types of products, the requirements for the hardness of the blanket is not the same; for different paper, season, hot melt adhesives have different models and characteristics, should be targeted Make choices. At the same time, we must pay attention to the storage of raw and auxiliary materials. Like paper storage, many enterprises’ paper library temperature and humidity control and dust prevention measures do not meet the requirements. Some of them even store in the open air. There is no control over temperature, humidity, dust, etc. to ensure and improve the quality of printing and binding. In order to reduce paper consumption and bring about adverse effects, priority should be given to making paper storage conditions meet the requirements.
In addition, some chemical materials (such as various plastics, films, films, inks, UV oils, blankets, etc.) must also meet the storage requirements of their provisions, but also to ensure the storage conditions of the product. Many printing companies have not paid enough attention to this point, and some are even stored on the side of the aisle, which not only affects the smooth flow of the channel, but also has an adverse effect on the quality of the processing of the next process, and may also be a safety and fire hazard.
In fact, the direct and indirect economic losses brought about by this aspect are far greater than the construction of a high-standard paper bank and a storage area for sequential products. However, because this loss is distributed in many aspects, no one has conducted a special analysis on this subject, and everyone is used to it.
Many printing companies do not pay much attention to the hanging and humidity treatment of offset paper. It seems that this is a complicated procedure. In fact, due to poor printability of offset paper, if printed directly on the machine, it will seriously affect the accuracy of overprinting products, and even wrinkles, ghosting, inconsistent ink and other failures. After hanging and drying, humidity treatment can be used to blow clean the paper ash and paper in the paper to reduce the number of pauses in cleaning blankets and feeders, and to stabilize the moisture content in the printing process. , Reduce paper distortion, increase production efficiency, reduce waste loss, improve printing quality.
The author proposes that qualified printing companies deal with instrument testing of major raw and auxiliary materials, especially in the data and standardization work. If this loop is missing, many of the necessary data will only be based on the supplier's product description. If there is any deviation between the product performance indication and the actual product or the quality stability of the product, the printing company will not be able to discover and take timely measures.
operator--
Directly left and right printing process
The author believes that the operator directly influences the whole process of the printing process. All other factors also act on the final printed product through the operator. The operator's sense of quality, ability, and diligence will directly affect product quality. Therefore, the operator has a strong sense of quality and responsibility, has appropriate operational capabilities, has the quality of diligence, is the basic responsibility of managers.
The formation and strengthening of quality consciousness depends on a suitable quality environment and a fair and equitable distribution system. First, operators must have a consistent quality concept. If the management team does not have a consensus on the quality, the business undertaking, production scheduling, quality management department, and production workshop manager each sway; the top management business concept oscillates, the business ignores quality for a long time, only pursuing delivery, business is affected Only thinking about quality; for the distribution of only focusing on production, regardless of quality, or the proportion of quality and employee pay inconsistent, in this case, it is impossible to cultivate a consistent strong sense of quality in the operator. Secondly, quality awareness education should be combined with the study of quality standards, the summarization and promotion of advanced applicable operating standards, the application of applicable equipment, detectors, and the use of techniques. Do not emphasize quality awareness emptyly, and do not ignore the reasons. The problem only knows heavy penalties. Third, quality awareness education should be combined with the improvement of the enterprise quality system, the improvement of the quality management system, and the operation of the quality management mechanism.
In summary, the printing quality involves many aspects, such as timely communication in all aspects, equipment, technology, process, process management, scientific and rational scheduling, quality management system construction, quality site management, production environment, suitable testing instruments, means And analysis methods, etc., must be taken seriously for each link, and our print quality can be greatly improved.
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